Terms of Service

Booking & Rental Policy: Our items are rented on a first-come, first-served basis. We encourage booking as early as possible to secure your items. Booking sufficiently in advance will also allow us to order more inventory if needed. Rentals are based on 24-hour time slots, but we are able to coordinate pick-up/delivery the day before your event and return the following day, depending on availability.

A non-refundable deposit is required to secure your booking. Changes to the contract can be made up to 12 days before the event, subject to availability. You may increase your rental quantity or reduce it by up to 25% per item, but items cannot be removed entirely after payment as they are reserved for your event. A copy of a valid ID is required for every rental, regardless of quantity. We also require the full name, home address, delivery address, phone number, and email of the client. Please review the contract thoroughly before signing. Any errors or changes requested after signing may result in a penalty fee. It is the client’s responsibility to verify all contract details.

Cancellation & Refund Policy: Cancellations must be made at least 21 days prior to the scheduled delivery or pick-up date to receive a 70% refund. Cancellations made within 20 days of the event are subject to a 50% refund. No refunds will be issued for cancellations made within 48 hours of the scheduled service. Refunds are processed within 5-7 business days. Date changes are subject to availability and may incur an additional fee. All deposits will be kept as credit.

Business Hours: We are available from 9:00 AM - 6:30 PM to answer all questions and inquiries. Our showroom / warehouse is open by appointment only.

Delivery Policy: Customers may opt for self pick-up and self return from our warehouse at no extra cost. Alternate pick-up arrangements can be made upon request. Delivery schedules are finalized one week prior to the event. A delivery window will be provided; Morning deliveries take place between 9:00 AM - 2:00 PM, and afternoon deliveries occur between 5:00 PM - 9:00 PM. The latest pick-up time is 12:30 AM. Exact delivery times are not guaranteed due to high delivery volumes. For an additional fee, we may accommodate before- and after-hours deliveries or specific time slots, depending on availability. If the delivery team arrives and must wait, they will only wait 30 minutes. If no one is present, they will leave, and the client will be responsible for picking up the items.

Delivery Guidelines: Our team will deliver to a convenient ground floor location. If a location requires carrying items upstairs or downstairs without proper elevator access, the delivery will be left on the ground level. Set-up and furniture movement (chairs, tables, decor placement) is not included in the delivery fee unless pre-arranged and paid for. Residential deliveries: The client must be present to receive the order. If unavailable, items will be left in a designated covered area (garage, porch) outside of the home. Our team will not enter private residences. Rental items must be returned by the agreed-upon return deadline. Late returns may be subject to additional fees.

Client Responsibilities: Clients are responsible for counting all items at drop-off to ensure all items have been accounted for. If a miscount occurs, we require notification in a timely manner. Clients must remove cushions from all chairs and stack chairs properly for easy pick-up. All items must be returned in the same condition and manner as they were delivered. Failure to do so may result in additional charges.

Damage & Loss: Clients are responsible for all rented items from the time of pick-up or delivery until they are returned. Any damaged, lost, or missing items will be charged at full replacement cost.

Payment & Refunds: All damage deposits will be returned in the same manner as paid (e.g., if paid by credit card, the refund will be processed back to the credit card). Please note that refunds to credit cards may take 7-15 business days to process.

Right to Refuse Service: We reserve the right to refuse service to any client who is rude, unpleasant, or disrespectful to our staff.

For further details, please contact us during business hours. Thank you for choosing our event decor services!